Client case studies

Trainline is an international digital rail and coach technology platform headquartered in the United Kingdom. It sells train tickets and railcards as well as providing free access to live train times and station information through its website and mobile app. The Government relations team at Trainline work alongside the commercial and retail divisions. DeHavilland and Trainline have worked together for many years, covering Government and legislative information and analysis for anything from finance to communications. Trainline use DeHavilland so they can both shape strategy and react to public policy development and events. Post-Covid, Trainline are a key player in the push to get people back onto trains. Trainline want to work with the Government to make rail travel more financially accessible and sustainable, and to maximise the contribution of rail travel to the push for net zero.

How we help Trainline

  • Real-time delivery
    The Williams-Shapps plan for rail in May was a massive event for the Government relations team at Trainline. The document is 114 pages of policy history and evaluation, from which emerges big proposals for change, such as the creation of Great British Railways to coordinate the sector, integrating rail transport with other modes of transport and various ways to improve the passenger experience. The paper was officially authored by the Secretary of State and Keith Williams the independent rail reviewer and was the culmination of at least three years’ work by a huge team of civil servants in the Department for Transport, including senior external sector advisers. DeHavilland did a good share of the heavy lifting for Trainline’s Government relations team to help them navigate these changes. We provided real-time information and analysis – succinct and comprehensive – on all aspects of the paper, so that Trainline could marshal their reaction and make their voice heard.
  • Sector knowledge
    We have a deep and broad knowledge of the entire transport sector, not just rail. Trainline uses DeHavilland to gauge what people are saying to gain whole-market understanding. It’s all in the daily transport update. Rail exists alongside competing and complementary modes of transport, and what’s happening elsewhere is highly relevant to the Trainline team. Our sector staff are always on hand to answer questions – big or small. If we don’t know the answer straight away, we’ll say so – and then go digging.
  • Intuitive platform
    DeHavilland’s intuitive CRM system enables Trainline to engage in a programmatic way. Trainline have an iterative database of their key stakeholders and a mechanism by which to reach out to them all in one place. Our system gives Trainline autonomy and independence to explore our anyone-can-use-it platform.


Client Case studies


UCB is a multinational global biopharmaceutical company focused on creating value for people living with severe diseases in immunology and neurology now and into the future.

National Policy and Patient Group Engagement Lead, Rob Thomas, has used DeHavilland for five years to monitor and inform on the key issues and challenges the company faces: NHS performance, strategy and affordability; and political updates around lobbying, Brexit and Covid-19. Real insight that cuts through vast reports, white papers and media coverage is where DeHavilland comes in.


Cadent owns, operates and maintains the largest natural gas distribution network in the United Kingdom, transporting gas to 11 million homes and businesses across North West, West Midlands, East Midlands, South Yorkshire, East of England and North London.

A lot of Cadent business is focused on decarbonisation – helping the UK to reach net zero and using their network to transport biogas and hydrogen to homes and businesses. The Cadent Government Affairs team looks at how they can play a part in helping political stakeholders at all levels, from local authority to Westminster and Whitehall, to reach their net zero ambitions. The Cadent Government Affairs team have been with DeHavilland for two years now. They have a tailored, user-friendly service – we work very much as a partnership. We take the time to get to know what’s important to the CG business.


MCS is an industry-led quality assurance scheme for renewable energy products and installation companies. MCS certification demonstrates that a company installs or manufactures to the industry-expected level of quality every time. MCS: Microgeneration Certification Scheme – a Government-created charity foundation – is the sole shareholder in MCS.

European Magazine Media Association

EMMA’s mission is to protect and promote the interests of European magazine publishers within the institutions of the European Union: the European Commission, the European Parliament and the European Council. Representing more than 15,000 magazine publishers (print and online), EMMA promotes media pluralism and diversity, and ensures that Europe’s periodical press industry remains competitive and vibrant.

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Hattie Ireland

Hattie has been at DeHavilland for three years working across the policy and content team, and now leads our infrastructure policy team, specialising in transport policy.

She enjoys being able to work with a range of clients at the forefront of the issues of today, from recovering from the pandemic to efforts to decarbonise the sector.

Before joining DeHavilland, she graduated from the University of Edinburgh with a first class degree in History and Politics where she also spent a year abroad in Washington D.C.

Age: 450

Hobbies outside work: er wgherfgergggfefdfgrh er wgherfgergggfefdfgrh raggy roo

Best thing about DeHavilland: dwdwdergfergvrg rthjhn r baleckedecddsdsdsdsdsdsdssd  dsdsdsdsdsdsdsds dsdsdsdsdsdsdsdsds 

Michael Cameron – Policy Consultant

Michael joined DeHavilland in August 2022 having previously read Philosophy, Politics and Economics at Keble College, Oxford.

He looks after the housing, construction, and local government portfolio, within the wider infrastructure team. Within the housing sector, he particularly enjoys watching the ongoing debate about how and where the UK can build more homes.